Privacy Policy
Last updated 3 October 2026.
This notice explains what this website collects, why, and what you can ask us to do about it. It is written to be read, not to be survived.
The short version
- Contact-form and assistant details reach Golden Lab only when you press send or ask the assistant to pass them on. They go to our customer records and are never sent to analytics.
- Questions you type in the assistant are processed by an AI service to write its replies. They are not used for advertising.
- We do not sell personal information, and we do not build advertising profiles.
- Anonymous measurement loads only if you accept it. Decline and it stays off.
- You can ask us to show you, correct, or delete what we hold. Email us and we will do it.
What we collect
Information you give us. When you press send on the contact form or in the assistant, Golden Lab receives your name, company, email address, telephone number, enquiry details, the page you sent it from, and any campaign tags in the link that brought you to the site. We store them in our customer records so we can reply and follow up. If sending fails, the site opens the same details in your own email application instead, and we receive them only if you send that email. The site does not send this text to analytics.
The website assistant. When you type a question in the assistant, the conversation so far and the page you are on are sent through Vercel AI Gateway to an AI model provider, which generates the reply. This happens only while you are typing questions; the conversation is not stored by this website, is not used for advertising, and is never sent to analytics. Do not type passwords or sensitive personal information. If you ask the assistant to pass your details to the team, your name, email address and the details you give, together with a short transcript of the conversation, go to our customer records, company email and Microsoft Teams in the same way as a contact-form enquiry. If the AI service is unavailable, the assistant answers from a fixed set of replies inside your browser instead.
Browser autofill and location. Your browser may offer to fill contact details stored on your device. If you press Use current location, the browser asks permission before adding coordinates to your project brief. Golden Lab does not receive those fields or coordinates unless you choose to send the resulting email.
Information collected automatically. Our hosting provider records ordinary server information such as the pages requested, the approximate region of the request, the browser type, and the time. This is used to keep the site running and secure.
Measurement. If you accept measurement, we use our self-hosted Umami service for anonymous page visits and non-text interaction categories such as opening the assistant or submitting a question. Questions, names, contact details, and enquiry text are never included in analytics events. If you decline or ignore the banner, no analytics script loads and no analytics events are queued. See the Cookie Policy.
We do not knowingly collect information from anyone under eighteen. This site is directed at businesses and property owners.
Why we use it
| Purpose | What that means |
|---|---|
| Responding to you | Answering an enquiry, preparing a quotation, arranging a site visit |
| Providing services | Delivering and supporting the equipment and services you engage us for |
| Improving the site | Understanding which pages help and which do not, if you accepted measurement |
| Security and reliability | Keeping the site available and protecting it from abuse |
| Legal obligations | Keeping records we are required to keep |
Who we share it with
We share personal information only with providers who help us operate, and only so far as they need it to do that work:
| Provider | What they handle |
|---|---|
| Vercel | Website hosting and delivery |
| Vercel AI Gateway and the AI model provider it forwards to | Generates the website assistant’s replies. Chat messages you type are processed only to generate replies, and are not used for advertising |
| Google Firebase | Hosts our customer records, where enquiries sent from this site are stored |
| Microsoft 365 | Company email, where emailed enquiries arrive, and Microsoft Teams, where the team is notified of new enquiries you send |
| Self-hosted Umami | Anonymous website measurement, only after you accept |
| Photon (komoot) | Suggests addresses in the site planner. The address text you type is sent to Photon to find matches, along with your IP address. It is sent only while you type in the planner address box. |
| USGS The National Map | Serves the satellite imagery tiles in the site planner. Loading the map sends your IP address and the map area you view to the U.S. Geological Survey. |
| OpenStreetMap | The site planner includes a link to openstreetmap.org in the plan you send us. Your browser contacts OpenStreetMap only if someone opens that link. |
| Google Fonts | Serves the typefaces used on this site. Loading a font sends your IP address to Google. No cookie is set and no measurement is performed. |
We do not sell personal information, and we do not share it for targeted advertising. We may disclose information if the law requires it, or to protect our rights or the safety of others.
How long we keep it
Enquiries are kept while we are in contact with you and for a reasonable period afterwards, so that we can pick up the conversation where it left off. Records tied to work performed are kept as long as our business and tax obligations require. Measurement data is retained according to the settings on the analytics property, and it is not tied to your name.
Your choices
- See what we hold. Ask and we will tell you.
- Correct it. If something is wrong, we will fix it.
- Delete it. Ask and we will remove it, unless we are required to keep it.
- Stop hearing from us. Tell us and we will stop.
- Change your measurement choice. Use the link in the footer at any time. Withdrawing stops further site analytics events and removes the analytics script; your browser settings can clear your saved choice and any remaining site data.
We offer these to everyone who contacts us, regardless of where you live. Where a state privacy law gives you rights that go further, we will honour those too. To make a request, email inquiries@goldenlabtech.com and we will respond within forty-five days.
Security
The site is served over an encrypted connection, the private areas require a login, and access to enquiry data is limited to the people who need it. No method of transmission or storage is perfectly secure, and we will not pretend otherwise. If a breach affecting personal information occurs, we will notify affected individuals as required by law.
Changes
If this notice changes materially, we will update the date at the top and, where appropriate, say so on the site.
Contact
Golden Lab Technologies
Lexington, Kentucky, United States
844.217.0667
inquiries@goldenlabtech.com